Frequently Asked Questions

Expert answers to your skincare and shopping inquiries.

How long does it take to see results from NEOSTRATA® products?

While individual results vary, most users begin to notice improved skin texture and radiance within 2 to 4 weeks of consistent use. Advanced concerns like dark spots or fine lines typically show significant improvement after 8 to 12 weeks.

What is your return policy for opened skincare products?

We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return the product within 30 days of the purchase date for a full refund, even if it has been opened.

Are NEOSTRATA® products safe to use during pregnancy?

While our products are formulated with high-quality ingredients, we recommend consulting with your physician before starting any new skincare regimen during pregnancy or while breastfeeding, particularly regarding products containing Retinol or Salicylic Acid.

How can I track my order status?

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your delivery progress in real-time.

Do you offer free shipping on domestic orders?

Yes, we provide complimentary standard shipping on all orders over $75 within the continental United States. For orders below this amount, a flat-rate shipping fee will be applied at checkout.

Are your products tested on animals?

NEOSTRATA® is committed to the elimination of animal testing. We do not conduct animal testing on our products or ingredients, nor do we ask others to test on our behalf, except where required by law.