Returns & Exchanges

At NEOSTRATA®, we stand behind the efficacy of our dermatological formulas and want you to be completely satisfied with your skincare journey. If you are not satisfied with your purchase, you may return any product within 30 days of the delivery date for a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to begin the process and select the items you wish to return.

2

Print Prepaid Label

Once your request is submitted, we will provide a prepaid USPS shipping label via email to ensure your return is tracked and handled efficiently.

3

Pack Securely

Place the product in its original packaging or a sturdy box, attach the prepaid shipping label to the outside, and drop it off at any authorized postal location.

4

Receive Your Refund

Once our warehouse receives and inspects your return, a refund will be issued to your original form of payment within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing